Our Ready to Wear gowns are available to be shipped immediately and are lovingly made to a standard size XS up to 5XL and 155cm shoulder to floor height.
Returns & Exchanges
BRIDAL GOWNS
Ready to wear bridal gowns
| After your order is placed | Exchange & Store Credit Policy |
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Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
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Return shipping labels and documents will be provided by Grace Loves Lace
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When making a return, the gown must be in original condition and packaging (free of makeup, marks, and stains), and must not have been worn, altered, or washed, with all tags in place.
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Exchange of Gown
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If the new gown is higher in price, the customer must pay the difference.
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If the new gown is lower in price, the balance will be provided as a store credit or applied towards the change fee.
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In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
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As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Made to order standard bridal gowns
Your Made to Order Standard gown is lovingly handcrafted just for you, to your standard dress size: XS up to 5XL, and made to a 155cm shoulder to floor height.
| Within 7 Days of Ordering | After 7 days of Ordering | Up to 7 days after your order is received |
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Important Notes:
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Your gown will be dispatched 5 months from purchase from our Australian Production house.
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Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
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Return shipping labels and documents will be provided by Grace Loves Lace
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When making a return, the gown must be in original condition and packaging (free of makeup, marks, and stains), and must not have been worn, altered, or washed, with all tags in place.
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Exchange of Gown
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If the new gown is higher in price, the customer must pay the difference.
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If the new gown is lower in price, the balance will be provided as a store credit or applied towards the change fee.
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In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
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As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
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To arrange a refund or exchange, please contact our Customer Experience Team at cx@graceloveslace.com.
Made to order standard bridal gowns - priority
Your Made to Order Standard gown is lovingly handcrafted just for you, to your standard dress size: XS up to 5XL, and made to a 155cm shoulder to floor height.
| Within 7 Days of Ordering | Up to 7 days after your order is received |
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Important Notes:
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Your gown will be dispatched 3 months from purchase from our Australian Production house.
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Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
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Return shipping labels and documents will be provided by Grace Loves Lace
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When making a return, the gown must be in original condition and packaging (free of makeup, marks, and stains), and must not have been worn, altered, or washed, with all tags in place.
-
Exchange of Gown
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If the new gown is higher in price, the customer must pay the difference.
-
If the new gown is lower in price, the balance will be provided as a store credit or applied towards the change fee.
-
-
In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
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As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
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To arrange a refund or exchange, please contact our Customer Experience Team at cx@graceloveslace.com.
Made to order customised bridal gowns
Your Made to Order Customised gown is lovingly handcrafted for you, to your gown size ranges and height.
| Before your Lock in Date | After the lock in date |
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Important Notes:
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Lock In Date is the date your final measurements are due, and your gown goes into production.
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Please ensure your measurements are correct prior to your lock-in date. We do not take responsibility for any adjustments or alterations needed after production.
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Change of Gown or Wedding Date:
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You may change your gown or wedding date prior to your lock-in date.
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Price differences: If the new gown is higher in price, you must pay the difference.
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Lower price: Any balance will be provided as a store credit
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You may also be subject to additional Priority Fees.
Fit Concerns:
In the unlikely event you have concerns regarding the fit of your gown, please contact our Customer Experience regarding the fit of your gown, please contact our Customer Experience team at cx@graceloveslace.com within 7 days of receiving your order.
Made to order customised bridal gowns - priority
Your Made to Order Customised gown is lovingly handcrafted for you, to your gown size ranges and height.
| Once Order has been Placed |
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Important Notes:
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Please ensure your measurements are correct prior to your lock-in date. We do not take responsibility for any adjustments or alterations needed after production.
Fit Concerns:
In the unlikely event you have concerns regarding the fit of your gown, please contact our Customer Experience regarding the fit of your gown, please contact our Customer Experience team at cx@graceloveslace.com within 7 days of receiving your order.
Pre-order gowns
Our Pre Order gowns are available to be shipped within 3-5 days of the pre order date and are lovingly made to a standard size XS up to 5XL and 155cm shoulder to floor height.
| After your order is placed | Up to 7 days after your order is received |
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Important Notes:
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When returning items, they must be in original condition and packaging (free of makeup, marks, and stains), and must not have been worn, altered, or washed, with all tags in place.
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Return costs for wedding dresses are $100 CAD
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In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
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As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
OTHER PRODUCTS
OCCASIONWEAR, ACCESSORIES & VEILS
This includes bridesmaid dresses, veils, sleeves, robes, Jewellery and any other accessories. (Excluding Earrings)
| Within 14 Days of Receiving your item | Return conditions |
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Important Notes:
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Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
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We do not accept returns or refunds for pierced earrings due to hygiene reasons.
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For returns, please contact our Customer Experience Team at cx@graceloveslace.com.
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Once confirmed, items must on way back within 7 days
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As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Online sale
All Online Sale purchases are final.
Important Notes:
- We do not accept returns, exchanges, or refunds on online sale items.
- Any alterations, cleaning, or repairs are to be made at your own expense.
ALTERATIONS & REFUNDS
Alterations
MADE TO ORDER CUSTOMISED
Your gown is made to your selected size ranges and height, not your exact measurements. As every body is unique, minor alterations are a normal and expected part of the bridal journey to achieve your desired fit.
MADE TO ORDER STANDARD & READY TO WEAR
These gowns are made to a standard size and height. Alterations are usually required to tailor the gown to your body. We recommend budgeting for this as part of your wedding planning.
If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team at cx@graceloveslace.com within 7 days of delivery. Our alterations specialists will assess your case and request images of you in the gown along with your current measurements.
We do not offer in-house alterations, however, we can guide you with professional advice and seamstress recommendations in selected regions. Please note:
- Grace Loves Lace is not liable for alterations completed by third parties.
- If your measurements change after your order is locked in, any resulting alterations will be at your expense.
- Grace is not responsible for fit-related alterations unless a genuine manufacturing fault is confirmed.
MANUFACTURING FAULTS
In the rare case of a confirmed manufacturing fault, we will cover all costs including return shipping. The gown must be returned for assessment by our Quality Control team. If you choose not to return the gown, Grace Loves Lace is not liable for any associated costs.
Refunds
If you are eligible for a refund, items will undergo a quality control assessment upon receipt.
Important Notes:
- Exchanges, store credits, and refunds are only available after items pass quality control.
- If an item does not pass QC, you will not be eligible for a refund, repair, or replacement.
- A refund will only be offered in the case of major manufacturing faults, determined at the discretion of our Quality Control Manager.
- In the event of a manufacturing fault, return postage will be reimbursed.
- In cases of change of mind, you are responsible for additional return postage costs.
- Grace Loves Lace reserves the right to refuse a repair, replacement, or refund if you do not notify us of a fault within 7 days of receiving your order, and/or do not return the item within 14 days if located in Australia, or 21 days if located overseas.
To request a return or exchange, please click here.
