Frequently Asked Questions

The Grace experience embodies luxury from start to finish. Rooted in ethical and sustainable practices, our wedding dresses are crafted from eco-friendly fabrics. Our fashion-forward gowns provide both comfort and luxury, ensuring you look and feel amazing on your special day in an exclusive Grace Loves Lace design.

We have multiple boutique locations throughout the United States of America, United Kingdom, Canada & Australia. Visit our Showrooms page to find one near you. We also have select stockists around the globe that you can visit to try on a Grace Loves Lace gown.

Ready To Wear means your gown is in stock and has been made to a standard dress size and height (155cm shoulder to floor). Available for immediate purchase and delivery, they are perfect for any last-minute brides.​

Compare the differences between Ready to Wear, Made to Order Standard and Made to Order Customised on our Ordering Timeframes page.

Made to Order Standard means your gown will be made to your standard dress size and a shoulder to floor length of 155cm. Your order will be dispatched approximately 5 months after your purchase date unless delayed dispatch has been arranged.

Compare the differences between Ready to Wear, Made to Order Standard and Made to Order Customised on our Ordering Timeframes page.

Our Made to Order gowns are crafted specifically for each order, we don’t mass produce. Production time is approximately 5 months for standard styles and 6 months for customised styles. If your wedding is under these timeframes, priority fast-tracking is available for Made to Order - Standard and Made to Order - Customised gowns at an additional cost.

Your Made to Order Customised gown will not be made to your exact measurements. Your Made to Order gown is made to the size ranges closest to your measurements and your shoulder-to-floor height including heel height. A size range is a 5cm range that your measurements fall within and are taken at four, different areas on the body to determine the best fit for your shape.​

If you are purchasing a Ready to Wear gown, you should refer to our size range chart to select the best size for you.

A size range is a 5cm range that your measurements fall within and are taken at four, different areas on the body to determine the best fit for your shape.

​For example — a bride may measure an XL bust, L under bust, XL waist and M hip, - she may choose to purchase a size XL Made to Order Standard gown and then work with a trusted tailor to take in the underbust and hip. These measurements are considered along with our size chart to determine the best initial fit for your shape. It's important to note that alterations are often required for brides to achieve their desired fit.

We give you the opportunity to update your measurements as close as 6 months prior to your wedding date, to ensure we are working with your most accurate measurements. We do also always recommend having your local seamstress booked in close to your wedding date to make any final adjustments needed to you gown.

If you're wanting a Made to Order gown and your wedding is between 10 weeks and 6 months away, you may be eligible for a Priority Made to Order Standard or Customised gown (for an additional fee).​

If your wedding is less than 10 weeks away, we offer Ready to Wear gowns which are in stock and ready for immediate purchase and expedited delivery.​

Visit our Ordering Timeframes page to learn more.

Grace Loves Lace gowns are available globally, in our bridal boutiques, and select retailers across the globe. Wherever you are, we have you covered. Shop online anytime or book a virtual appointment with one of our expert stylists from the comfort of home.

We have many brides who have confidently ordered their gowns without visiting a boutique with the assistance of our global stylists. If you would like to reach out to our Customer Experience team at cx@graceloveslace.com they would be happy to assist you with any questions you may have. We started as an online-only business and have made the process simple so you can feel confident to purchase a Grace gown online with the help of our talented team.

We recommend placing your order as early as possible to allow plenty of time for production, delivery, and any final touches before your big day. For Made to Order gowns, we suggest ordering at least 6 months before your wedding, however we do have priority options available if your wedding is sooner. If you're on a tighter timeline, we also offer Ready to Wear gowns that are made to a standard size and are ready to ship. Please refer to our ordering and timeframes page for more information.

From the moment you place your order our Customer Experience team will work with you to confirm your order, wedding date, and sizing and measurements. Your gown will journey through our production process including quality control checks conducted by our dedicated QC team who personally pack and dispatch each and every order.

Our returns policy depends on the product type, you can find more details on our Returns & Exchanges page.

Your wedding date determines your important production and dispatch dates. Please email cx@graceloveslace.com if you need to update your wedding date. If you are travelling for your wedding please provide us with your departure date rather than your wedding date so we can ensure your gown is received well before you leave.

Visit our How to take your Measurements page under Help & Info which outlines detailed instructions. We also offer measurement appointments in boutiques from Monday to Friday if you would prefer for our stylists to take these for you.

We are happy to offer measurement appointments during our opening hours between Monday to Friday. We do reserve the weekend appointments for our brides looking for their perfect gown. Contact your stylist to book this measurement appointment in.

We know that bodies can change, and that’s completely normal. For Made to Order Customised gowns, we can confirm your size right before your dress goes into production, 6 months before your wedding, which is called your ‘lock in date’. For peace of mind, we also recommend booking a final fitting with a trusted local seamstress closer to your big day, as minor tweaks can make all the difference.

To ensure a personalised fit, alterations may be a part of your bridal journey. At Grace Loves Lace we don’t offer in-house alterations, nor are we affiliated with any companies. Therefore, we recommend researching local tailors as the selection of your seamstress is a personal choice.

My Account is your personal bridal dashboard where you can access your order information, wedding details and update your measurements and heel height prior to your lock in date.

You will receive an order confirmation within 2 business days of you placing your Made to Order gown and then again close to your lock-in date for customised gowns. We will also contact you leading up to your dispatch date to confirm the correct delivery address. If you haven't heard from us within these timeframes, you can contact our Customer Experience team by emailing cx@graceloveslace.com.

We ship our gowns to over 80 countries worldwide. Visit out Shipping & Delivery page for more information.

All international orders will be sent via UPS Express or DHL which takes between 3-14 business days to arrive, depending on location. If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1-4 business days to arrive and 3-10  business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.

We offer global complimentary shipping on all orders. ​

Don’t worry, we totally get it and this is why Meg started Grace. We don’t want you to be stressed, you can speak to our stylists online to support you without feeling pressure to purchase. We have worked hard to simplify the process and our mission is to make the process of gown shopping fun and as low risk as possible. Also, a peppermint tea, and a good Spotify playlist helps. If you are buying a wedding dress on refer to our guide to buying a wedding dress page for some helpful tips.

Grace Loves Lace was started by our founder and creative director Megan Ziems when she couldn’t find what she was looking for, and her Nonna’s name is Grace who passed on the family tradition of working with lace. Today, we are a 97% female led business with over 200 incredible staff, we live and breathe bridal and ethical and sustainable production and we absolutely love what we do.

You can book an appointment at any of our boutiques here. Please provide your wedding date, dress size, and up to 5 styles you wish to try on at your appointment. The more information you provide us the better!

Our boutique appointments are completely free. 

Our bridal appointments run for one hour. This allows you time to comfortably try on up to 5 of your favourite styles plus accessories to complete your look. We ask that you factor in parking and arrive a few minutes early to ensure you get the most of your appointment time. 

We ask for the styles you wish to try by name so we can ensure that these can be made in time for your wedding date and that we have your style sample in the showroom prepared for your arrival. We don’t carry every sample in every size so we want to be able to best prepare by having similar styles available to try. 

Saying 'yes' to the dream gown is a meaningful and personal experience. It's natural to seek support during your appointment. Grace Loves Lace invites you to bring up to 3 guests with you to your appointment. Whether you desire the support of your loved ones or prefer to come by yourself, our bridal stylists will be there to provide feedback and ensure you feel supported in making a decision that feels right for you. 

After booking your appointment, you will receive a confirmation email with the option to reschedule or cancel your appointment up to 5 days in advance. If you cannot find this email, feel free to contact the boutique via phone or email.

Grace Loves Lace operates by appointment only to ensure we have ample time to prepare for your visit. Purchasing your dream gown is quite different from buying an everyday outfit. Given the unique nature of wedding dresses, they often require assistance to try on, and there is a need for various details during the booking process.

It is helpful to know your wedding date, dress size and styles you wish to try prior to your appointment so when booking please provide those details if you can. You can also bring any undergarments you wish to wear on your special day. Some of our brides bring stick on bra’s, boob tape, shapewear and heels, to name a few.

Our boutique samples are to try on only and are not for sale. On the day you may purchase your Made to Order or Ready to Wear gown and this will be dispatched from Australia directly to your delivery address.