- Appointments at Grace Loves Lace are free. The only exception is our New York City boutique, where Saturday appointments require a $50 USD booking fee.
- We kindly request 5 days' notice if you need to cancel your appointment. This is to ensure your time slot can be offered to a bride on our waitlist.
- No financial information is stored by Grace Loves Lace and all charges and refunds are processed by our booking provider.
Appointment Waitlist – Terms & Conditions
By joining the Grace Loves Lace (“GLL”) appointment waitlist, you acknowledge and agree to the following terms:
- Waitlist Only – No Guaranteed Appointment: Joining the waitlist does not guarantee an appointment. Placement on the waitlist is an expression of interest only.
- Notification of Availability: All brides on the waitlist will be notified if and when an appointment becomes available. Notification may be sent via email, SMS, or other contact details provided at the time of joining the waitlist.
- First In, First Secured Basis: Available appointments will be offered and secured on a first-in basis, determined by the time and date the booking is confirmed by GLL. Availability is not held and may be secured by another customer if not promptly actioned.
- Confirmation Required: An appointment is not confirmed until you receive a formal booking confirmation message from Grace Loves Lace. Until such confirmation is received, no appointment is reserved or guaranteed.
- GLL Discretion: Grace Loves Lace reserves the right to manage, prioritise, amend, or close the waitlist at its discretion, including adjusting appointment availability due to operational requirements.
- Accuracy of Contact Details: It is the customer’s responsibility to ensure contact details are accurate and monitored. GLL is not responsible for missed notifications due to incorrect or unattended contact information.
- No Liability: Grace Loves Lace is not liable for any loss, disappointment, or costs incurred as a result of being unable to secure an appointment from the waitlist.
NYC Saturday Appointment Fee – Terms & Conditions
We value your time and appreciate your trust in booking with us. To ensure smooth scheduling and fairness for all clients, please review the following terms regarding Saturday appointments.
1. Appointment Fee
All Saturday appointments require a USD $50 appointment fee, payable at the time of booking to confirm your slot. This fee helps us reserve dedicated time for you and manage limited weekend availability.
2. Refund Policy
- If you cancel more than 72 hours before your scheduled appointment, your USD $50 fee will be fully refunded.
- If you cancel within 72 hours of your appointment or do not attend, the fee is non-refundable.
3. Discount Policy
If you purchase a gown within 7 days of your appointment the USD$50 appointment fee will be discounted from your gown purchase.
4. Rescheduling
You may reschedule your Saturday appointment at least 48 hours in advance without penalty. Rescheduling within 48 hours of the appointment will be treated as a late cancellation, and the appointment fee will not be refunded.
5. Payment
The appointment fee of USD $50 is payable online at the time of booking using our secure payment system. Once payment is processed successfully, your appointment will be confirmed.
6. Cancellations & Changes
To cancel or reschedule, please contact us as soon as possible at {Ph: +1 646 484 6468, Email: newyork@graceloveslace.com). The time your request is received determines whether a refund applies.
7. Second Saturday Appointments
There is no appointment fee for any second Saturday appointment you book with us. The USD $50 fee applies only to your first Saturday appointment.
8. Updates to These Terms
We may update these terms from time to time to reflect changes in our policies or services. Any updates will be posted on this page and take effect immediately upon publication.
