FAQS
Why should I buy from Grace Loves Lace?
Everything at Grace Loves Lace is designed with comfort, luxury and movement in mind. We know what women want, and that's to feel incredible, without sacrificing comfort. All of our products are ethically and sustainably produced, so you can feel good wearing a brand that's been made sustainably and ethically.
What is your refund policy?
We do not offer refunds on our products unless a genuine manufacturing fault is found. Refer to our Returns & Exchanges page for more information
What is your return policy?
You may exchange your GRACE purchase subject to adherence to our terms for either an exchange or credit note. For hygiene purposes, this does not apply to earrings. An exchange or credit note is accepted within 7 days of you receiving your item. Please contact our Customer Experience Team on cx@graceloveslace.com to arrange.
For more information, read our full Returns & Exchanges policy
It says you are out of stock for what I am looking for?
If we are out of stock in a particular size you are after, please fill out the notification form and we will contact you as soon as we know when the stock will be back in. Alternatively, you can reach out to our online stylist team who might be able to help you.
Do you have any stockists?
No, we do not partner with any stockists, the only place to purchase a GRACE product is through our online store.
What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery destination. Refer to our Shipping & Delivery page for more information.
Do I need to pay import duties and taxes?
Import duties and taxes may be applicable in your country. We always recommend to all of our international brides to check with their import/customs department for an estimate cost, so you are aware of any charges that you may be required to pay.
What countries do you ship to?
We ship to over 80 countries worldwide. Visit our Shipping & Delivery page for more information.
How long does shipping take?
AUSTRALIA
If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1- 4 business days to arrive and 3 -7 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.
REST OF THE WORLD
All international orders (outside of Australia) are sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.
